Privacy Policy

Last Updated: July 7, 2026

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit a contact or estimate request form on our website
• Call or text us at (478) 501-1746
• Email us at [email protected]
• Book an appointment or consultation

The types of information we may collect include:

• Name (first and last)
• Phone number (mobile and/or landline)
• Email address
• Physical address or service location
• Details about your tree service needs

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

2. SMS / Text Message Communications

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule service appointments
• Provide free estimates and tree service consultations
• Send appointment reminders and service confirmations
• Communicate updates about your tree service project
• Send promotional offers you have opted into
• Improve our website and customer service
• Comply with legal obligations

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our business (e.g., scheduling software, CRM platforms) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of business assets
• Protection of rights: To protect the safety, rights, or property of Keene Tree Service, our customers, or the public

We never share your information with affiliates or third parties for their own marketing purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services to you and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS/text communications at any time by replying STOP
• Opt out of email communications by clicking "unsubscribe" in any email

To exercise these rights, contact us at [email protected] or (478) 501-1746.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can set your browser to refuse cookies, though some features of our website may not function properly as a result.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, Facebook, or payment processors). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us