Privacy Policy
September 18, 2026
1. Overview
Keene Tree Service respects the privacy of people who visit our website or contact us about tree-service work. This Privacy Policy explains the information we may collect through our website, how we may use it, and the choices available to you. It applies to the Keene Tree Service website and to information you provide through a website form, email, text, phone call, or other direct communication connected to your request. Keene Tree Service serves customers in Macon and surrounding Central Georgia communities. This policy does not cover the practices of independent third-party websites or services that may be linked from our website.
2. Information We May Collect
We may collect information that you choose to provide when you request an estimate, ask a question, contact our team, or otherwise communicate with us. Depending on the way you contact us, that information may include your name, email address, phone number, street address, city, state, ZIP code, requested service, details about your property, photos or documents you choose to send, and the content of your message. We may also receive information you provide when you call, text, email, or communicate with us through our social-media pages. Please do not send sensitive personal information that is not needed for your tree-service request.
When you visit the website, the website or its service providers may automatically receive limited technical information. This can include your internet protocol address, browser type, device type, operating system, pages viewed, referring page, approximate location derived from an IP address, and the date and time of your visit. This information helps support site operation, security, and an understanding of how the website is used. We do not ask visitors to create a website account to request an estimate.
3. How We Use Information
Keene Tree Service may use the information we collect to respond to your inquiry, schedule or discuss an estimate, assess the services you request, communicate about your project, provide customer service, and follow up on a request you initiated. We may also use information to operate, maintain, secure, and improve the website and our business operations. If you provide property details, we may use them to understand the tree-service concern, access considerations, and the practical scope of work. We may retain communications and project-related information as needed for customer service, business records, dispute resolution, legal compliance, and other legitimate business purposes. Keene Tree Service does not use your website inquiry to make automated decisions that produce legal or similarly significant effects.
4. Website Forms and Direct Communications
When you submit an estimate request, contact form, email, text message, or other inquiry to Keene Tree Service, you choose to provide information that may include your name, contact information, property address, service needs, photos, documents, and the details of your request. We use this information to respond to you, discuss or schedule an estimate, understand the requested service, communicate about your project, and provide customer support.
Keene Tree Service may use service providers to help receive, store, organize, or deliver website-form submissions and business communications. Those providers may process information on our behalf only as needed to provide their services to us. If you prefer not to use a website form, you may contact Keene Tree Service directly at keenelandmanagement@gmail.com or (478) 501-1746.
Please provide only the information needed for your request. Do not include sensitive personal information that is unrelated to your tree-service inquiry.
5. Cookies, Similar Technologies, and Online Measurement
Keene Tree Service and the service providers that help us operate the website may use cookies, browser storage, pixels, log files, and similar technologies. These tools can collect limited information about how a device and browser interact with the website, such as an internet protocol address, browser and device information, pages viewed, referring pages, approximate location derived from an IP address, and the date and time of a visit.
We may use this information to operate and secure the website, understand website traffic and performance, improve the website and our services, and, where enabled, measure the performance of our advertising or communications. We may use service providers to support these functions. Their handling of information is governed by their own privacy policies and applicable agreements with Keene Tree Service.
Most browsers allow you to manage cookies through browser settings. You may be able to block, limit, or delete cookies, although some website features may not work as intended if you do. If we use a cookie banner, consent tool, or advertising preference option on the live website, it will provide additional information and choices that apply to the technology in use at that time.
6. How We May Share Information
Keene Tree Service may share information with service providers that help us operate the website, host forms, communicate with customers, protect our systems, or perform related business functions. We may share information when needed to respond to your request, complete a service-related communication, comply with law, protect the rights, safety, or property of Keene Tree Service or others, or respond to a valid legal process. We may also share information as part of a business transfer, such as a merger, sale, financing, or reorganization, subject to applicable law. We do not sell or rent personal information obtained through your website inquiry. We do not knowingly disclose your personal information to third parties for their own direct-marketing purposes without notice to you.
7. Data Retention and Security
We keep information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and meeting legal obligations. The appropriate retention period can vary based on the nature of the information and the reason it was collected. Keene Tree Service uses reasonable administrative, technical, and organizational measures designed to protect information under our control. No internet transmission, electronic storage system, or method of communication is completely secure. Please use care when sending information online and contact us if you believe information you provided may have been misdirected or compromised.
8. Your Choices and Requests
You may contact Keene Tree Service to ask about personal information we hold about you, request correction of information that is inaccurate, or request deletion of information when appropriate. We may need to verify your identity and may retain certain information when required or permitted by law, or when needed for legitimate business purposes. You may also choose not to provide certain information, but we may be unable to respond fully to an estimate request or provide the requested service without it. If you would prefer not to submit information through the website, you may call (478) 501-1746 or email keenelandmanagement@gmail.com. To make a privacy-related request, include your name, preferred contact method, and a clear description of your request.
9. Third-Party Links and Social Media
Our website may link to social-media pages, third-party services, or other websites that are not controlled by Keene Tree Service. If you follow a third-party link, that third party’s privacy policy and terms will apply to the information it collects. Keene Tree Service is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their policies before providing them with personal information. Links to third-party sites are provided for convenience and do not mean that Keene Tree Service endorses every third-party practice.
10. Children’s Privacy
This website is intended for adults and property owners seeking tree-service information or estimates. Keene Tree Service does not knowingly collect personal information from children under 13 through the website. If you believe that a child has provided personal information to us without appropriate permission, please contact us at keenelandmanagement@gmail.com. We will take reasonable steps to review and address the concern.
11. Changes to This Privacy Policy
Keene Tree Service may update this Privacy Policy when our website practices, services, legal requirements, or technology change. When we update the policy, we will revise the effective date at the top of this page. We encourage visitors to review this page periodically for the current policy. A material change may also be communicated through the website or another appropriate method when required by law. Your continued use of the website after an updated policy is posted is subject to the updated policy to the extent permitted by applicable law.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact Keene Tree Service using the information below:
Keene Tree Service
Email: keenelandmanagement@gmail.com
Phone: (478) 501-1746
Service area: Macon and surrounding Central Georgia communities